Non-Emergency Contact Officer
We are now open for recruitment!
We are recruiting now for Non-Emergency Contact Officers based in our Winfrith Force Command Centre. Before completing your application please ensure you have thoroughly read all of the documents below.
Please be aware that the application process for this role has changed. You will need to register your eligibility to apply by clicking on the below link:
Information on the changes to the application process for this role can be found below. Please see "What is the recruitment timeline for current applications?" for the new aspects of the process and the relevant closing dates.
Find out more about becoming a Non-Emergency Contact Officer
For more information about the recruitment deadlines for this application window, please see the image below.
A Non-Emergency Contact Officer is the first point of contact for a caller to Dorset Police. What you say and how you say it will not only help in resolving the caller’s query, but will also influence how they feel about Dorset Police once the call has been completed.
- Enjoy each day bringing a new challenge?
- Communicate effectively?
- Have good listening skills?
- Like working in a busy team?
- Have the confidence to say no if required?
- Want to go home each day having helped over 40 members of the public?
Then the role of Non-Emergency Contact Officer may be for you.
The focus of role is on making every contact count by ‘getting it right first time’ and ensuring that as many calls as possible are dealt with at the first point of contact and as efficiently as possible. This means we can provide the best possible service to members of the public who need to call Dorset Police.
A unique job for a unique person, it demands friendly patience, a broad mind and a positive attitude. You must be able to work as part of a close knit, supportive team and make decisions in situations which may be frustrating or distressing for the caller.
The role of a Non-Emergency Contact Officer requires you to;
- Type and capture information, quickly and accurately.
- Communicate in a concise and accurate manner.
- Provide a high quality customer service.
- Listen effectively and extract specific information to determine the correct response.
- Demonstrate an aptitude for quick decision making and effective problem solving.
- Learn and retain information.
- Work effectively and enthusiastically as part of a team.
The commencing salary will be within Scale C which is £21,604 per annum pro rata, rising by yearly increments to £23,026 per annum pro rata. Salary is inclusive of 14% shift allowance. An enhancement can also be claimed for hours worked at weekend which accumulates to approximately £2,000 per annum pro rata.
The hours are 37 hours on a rolling shift pattern which includes weekends - 6 shifts on and 4 off - between the hours of 0830 and 0030hrs. We also offer part time working which is a set shift pattern of either 24.67 hours or 18.50 hours on a rolling pattern. Shift patterns are advertised in our brochure.
For details about the timeline for this recruitment window please see the below.