Non-Emergency Call Handler (to include shift & Non-Shift working)

Recruitment is now OPEN for the role of Non-Emergency Call Handler both Shift and Non-Shift roles available.

Do you want to be a Non-Emergency Call Handler?

Do you:

  • Want to provide a high quality service to the people of Dorset?
  • Enjoy each day bringing a new challenge?
  • Communicate effectively?
  • Have good listening skills?
  • Like working in a busy team?
  • Have the confidence to say no if required?
  • Want to go home each day having helped over 40 members of the public?

Then the role of non-emergency (101) call handler may be for you.

A non-emergency (101) call handler is the first point of contact for a caller to Dorset Police. What you say and how you say it will not only help in resolving the caller’s query, but will also influence how they feel about Dorset Police once the call has been completed.

The focus of role is on making every contact count by ‘getting it right first time’ and ensuring that as many calls as possible are dealt with at the first point of contact and as efficiently as possible. This means we can provide the best possible service to members of the public who need to call Dorset Police.

A unique job for a unique person, it demands friendly patience, a broad mind and a positive attitude. You must be able to work as part of a close knit, supportive team and make decisions in situations which may be frustrating or distressing for the caller.

 You must be able to: 

  • Type and capture information, quickly and accurately.
  • Communicate in a concise and accurate manner.
  • Provide a high quality customer service.
  • Listen effectively and extract specific information to determine the correct response.
  • Demonstrate an aptitude for quick decision making and effective problem solving.
  • Learn and retain information.
  • Work effectively and enthusiastically as part of a team. 

The basic commencing salary for the non-shift Monday-Friday will be £18,123 rising to £19,314 by annual increments. The commencing salary for the shift version of the role (including 12.5% enhancement payable for unsocial hours) will be £20,388 rising to £21,731 by annual increments. In addition to basic salary, enhancements are payable for weekend working.

Would this role be suited to you?

  • Do you have the necessary skills and qualifications?
  • Can you stay calm and focussed under pressure?
  • Could you extract information from a distressed caller?
  • Are you confident enough to tell a caller when it is not a police matter?

Please see below the recruitment timeline for the current campaign.


25 January 2019

Closing date

28 - 31 January 2019

Shortlisting and competency-based marking

9 & 10 February 2019

Assessment Centre dates

From 18 February 2019 onwards

Final stages of selection process for successful applicants:

  • Medical suitability
  • Audiometry test
  • Security and reference checks

7 May 2019

Appointment dates

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