101 and 999 Contact Officer / Radio Operator

Become an Emergency Services Contact Officer

We are currently open for Expressions of Interest!

We are open for expressions of interest ahead of our next campaign for Winfrith Force Command Centre.  If you would like to register your expression of interest, please email Force Command Recruitment. We will then contact you when this campaign launches later this year.

Find out more about becoming a 101 and 999 Contact Officer / Radio Operator

As a 101 and 999 Contact Officer / Radio Operator you will be the first point of contact in answering and responding to calls of either an emergency or non-emergency nature and provide the vital link between members of the public and operational police officers.

You will participate in the efficient, effective operation of the Force’s Command Centre and provide a high quality service to members of the public, police officers and police staff.

The focus of the Force Command Centre is on making every contact count by ‘getting it right first time’ and ensuring an efficient and effective customer journey as well as seeking to address the maximum number of calls at the first point of contact within a 24 hour capability. You will also be responsible for directing officers to the scenes of incidents and controlling incidents via radio and other forms of digital communication.

A unique job for a unique person, it demands friendly patience, a broad mind and a positive attitude. You must be able to work as part of a close knit, supportive team and make decisions in situations which may be frustrating or distressing for the caller. 

The role of a 101 and 999 Contact Officer / Radio Operator requires you to;

  • Type and capture information, quickly and accurately.
  • Communicate in a concise and accurate manner.
  • Provide a high quality customer service.
  • Listen effectively and extract specific information to determine the correct response.
  • Demonstrate an aptitude for quick decision making and effective problem solving.
  • Learn and retain information.
  • Work effectively and enthusiastically as part of a team.
  • You must be able to deal with disturbing situations, keep your cool and think on your feet, cope with bad language and abuse.
  • The role will also require you to work a 24/7 shift pattern including some weekends and bank holidays.
  • We’d especially like to hear from you if you speak any of the following languages:

    Arabic, Bengali, Bulgarian, Kurdish, Lithuanian, Mandarin, Polish, Portuguese, Romanian, Turkish

Commencing salary will be within Scale D which is £24,742 per annum pro rata, rising by yearly increments to £27,399 per annum pro rata. Salary is inclusive of 20% shift allowance. An enhancement can also be claimed for hours worked at weekend which accumulates to approximately £2,000 per annum pro rata.

The hours are 37 hours 24/7 on a rolling shift pattern. We also offer part time working which is a set shift pattern of either 24.67 hours or 18.50 hours on a rolling pattern. Shift patterns are advertised in our brochure.