101 & 999 Call Taker/Radio Operator

Recruitment is now OPEN for the role of 101 & 999 Call Taker/Radio Operator!


Do you want to be a 101 & 999 Call Taker/Radio Operator?

Enjoy a challenge?

Have a sense of humour?

Think logically under pressure?


Can you:

Listen, type and talk at the same time?

Deal with disturbing situations?

Keep your cool and think on your feet?

Cope with bad language and abuse?

Work a 24/7 shift pattern including some weekends and bank holidays?


The role of a call taker/ radio operator

 As a call taker/radio operator you will be the first point of contact in answering and responding to calls of either an emergency or non-emergency nature and provide the vital link between members of the public and operational police officers.

You will participate in the efficient, effective operation of the Force’s Command Centre and provide a high quality service to members of the public, police officers and police staff.

The focus of the Force Command Centre is on making every contact count by ‘getting it right first time’ and ensuring an efficient and effective customer journey as well as seeking to address the maximum number of calls at the first point of contact within a 24 hour capability.

A unique job for a unique person, it demands cool professionalism, friendly patience and a broad mind. You must be able to work as part of a team as well as make decisions which could be life changing for the caller.

The commencing salary (including 20% enhancement payable for unsocial hours) will be within £21747 (£23,662 when proficient) rising to £26,204 by annual increments.

Please see below the recruitment timeline for this campaign.

25 January 2019

Closing date

28 - 31 January 2019

Shortlisting and competency-based marking

9 & 10 February 2019

Assessment Centre dates

From 18 February 2019 Onwards

Final stages of selection process for successful applicants:

  • Medical suitability
  • Audiometry test
  • Security and reference checks

7 May 2019

Appointment dates


Do I have to be a British Citizen?

You must be a British citizen, an EC/EEA national, a Commonwealth citizen or a foreign national with no restrictions on your stay in the United Kingdom. You will be required to provide proof at any Assessment Centre that you have no restrictions on your stay in the UKand when assessing an applicant’s eligibility under the nationality rules, the force will carry out a check either against a full passport or national identity card or, where this is not available, a Home Office document confirming the individual has the required nationality and immigration status for the post.

Irrespective of nationality, applicants must have been a resident in the UK for three years prior to submitting the application form and the calculation of the three year period of time refers to the period immediately before an application is made, and not any other 3 year period, or any other accumulation of time spent in the UK. 

Foreign nationality is not an automatic bar to recruitment or to granting security vetting clearance (which is a necessary part of the recruitment process).  However, if individuals cannot be vetted in line with the requirements of the National Vetting Policy, they cannot be granted vetting clearance, as the risk cannot be adequately assessed.

Essentially we will need to be able to carry out equitable security checks on you and your family members but in some cases due to disproportionate costs or difficulties in obtaining the necessary information from various countries of your origin or residency we may not be able to satisfactorily carry out these checks.  In such cases the recruitment process cannot continue and it will be necessary for the force to reject your application.  


Should you have any questions regarding the role of the 101 & 999 Call Taker/Radio Operator please email Force-Command-Recruitment@dorset.pnn.police.uk

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