Force Command Centre

Be part of something more

The Force Command Centre receives both emergency (999) calls and non-emergency (101) calls. Answering 999 calls is not always a matter of life and death. However, the way you listen and interpret the call can make a vital difference. Last year, 401,000 calls were received from members of the public - 73,000 of which were 999 emergencies. There is no ‘average’ call. Each caller is treated equally, and each situation is taken on its own merits.

All calls are assessed against the National Call Handling Standards (NCHS). When a 999 call is received it is graded and passed to a dispatcher who assesses the resources required and tasks police officers to the incident. Such incidents can range from a burglary in progress to a serious Road Traffic Collision (RTC) on a major route through the county to a lost child on a busy beach.

101 calls require a less immediate response and will not normally require immediate deployment of police resources, but are equally important to the member of the public making the call and may involve crimes which have already occurred, such as theft, concerns for welfare and reporting the unusual.


101 & 999 Call Handler/Radio Operator
Click here for more information about this role and how to apply
Non-Emergency Call Handler
Click here for more information about this role and how to apply

Positive Action

The Equality Act 2010 allows for the use of ‘positive action’ in a number of specific circumstances. Positive action can be taken to encourage people from particular groups to take advantage of opportunities for work or training. This can be done when under representation of particular groups has been identified in the previous year. This is clearly the case in the police service both nationally and locally. Dorset Police is committed to ensuring that it has a workforce that is representative of the community it serves. Positive action is not positive discrimination which generally means employing someone because of their particular group/protected characteristic in spite of whether they have the right skills or qualifications. Positive discrimination is unlawful.

If you are considering applying to be a Special and you are from a currently under represented group then please get in touch to find out more about positive action at

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