Call Handler

Become a Call Handler

We are open for recruitment!

Working for Dorset Police in our Force Command Centre offers unique challenges and rewards every day. If you’d like to know more about joining us in our Police Family, find out more below.

To submit your application and to become the next member of our team, complete your application form at the bottom of the page today!

We are holding an assessment centre on Saturday 7 December 2019. To be considered for this assessment centre applications need to be received by 24 November 2019.

Find out more about becoming a Call Handler

A call handler is the first point of contact for a caller to Dorset Police. What you say and how you say it will not only help in resolving the caller’s query, but will also influence how they feel about Dorset Police once the call has been completed.

Do you:

  • Enjoy each day bringing a new challenge?
  • Communicate effectively?
  • Have good listening skills?
  • Like working in a busy team?
  • Have the confidence to say no if required?
  • Want to go home each day having helped over 40 members of the public?

Then the role of call handler may be for you.

The focus of role is on making every contact count by ‘getting it right first time’ and ensuring that as many calls as possible are dealt with at the first point of contact and as efficiently as possible. This means we can provide the best possible service to members of the public who need to call Dorset Police.

A unique job for a unique person, it demands friendly patience, a broad mind and a positive attitude. You must be able to work as part of a close knit, supportive team and make decisions in situations which may be frustrating or distressing for the caller.

 The role of a  call handler requires you to;

  • Type and capture information, quickly and accurately.
  • Communicate in a concise and accurate manner.
  • Provide a high quality customer service.
  • Listen effectively and extract specific information to determine the correct response.
  • Demonstrate an aptitude for quick decision making and effective problem solving.
  • Learn and retain information.
  • Work effectively and enthusiastically as part of a team.

Commencing salary will be within Scale C which is £22,741 per annum pro rata, rising by yearly increments to £24,238 per annum pro rata. Salary is inclusive of 14% shift allowance. An enhancement can also be claimed for hours worked at weekend which accumulates to approximately £2,000 per annum pro rata.

The shift pattern at Winfrith is a rolling shift pattern, including weekends - 6 shifts on and 4 off - between the hours of 0830 and 0030hrs.  

The hours are 37 hours on a rolling shift pattern.  We also offer part time working which is a set shift pattern of either 24.67 hours or 18.50 hours on a rolling pattern. Shift patterns are advertised in our brochure.