101 & 999 Call Taker/Radio Operator
Recruitment is currently Open.
Do you have what it takes to be 101 & 999 Call Taker/Radio Operator?
Do you enjoy a challenge, have a sense of humour, and think logically under pressure?
Can you Listen, type and talk at the same time, deal with disturbing situations, keep your cool and think on your feet, cope with bad language and abuse, work a 24/7 shift pattern including some weekends and bank holidays?
Then the role of a call taker/ radio operator might be the job for you.
A unique job for a unique person, it demands cool professionalism, friendly patience and a broad mind. You must be able to work as part of a team as well as make decisions which could be life changing for the caller.
As a call taker/radio operator you will be the first point of contact in answering and responding to calls of either an emergency or non-emergency nature and provide the vital link between members of the public and operational police officers.
You will participate in the efficient, effective operation of the Force’s Command Centre and provide a high quality service to members of the public, police officers and police staff.
The focus of the Force Command Centre is on making every contact count by ‘getting it right first time’ and ensuring an efficient and effective customer journey as well as seeking to address the maximum number of calls at the first point of contact within a 24 hour capability.
The basic commencing salary will be within Scale C/bar/D £18,486 (£20,155 when proficient) rising by regular increments to a maximum of £22,275.
In addition to basic salary, a 20% shift allowance is payable for staff undertaking 24/7working. This makes the commencing salary £22,183 inclusive of shift allowance, rising by increments to a maximum of £26,730. An enhancement can also be claimed for hours worked at weekends.