Force Command Centre
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The Force Command Centre receives both emergency (999) calls and non-emergency (101) calls. Answering 999 calls is not always a matter of life and death. However, the way you listen and interpret the call can make a vital difference. Last year, 401,000 calls were received from members of the public - 73,000 of which were 999 emergencies. There is no ‘average’ call. Each caller is treated equally, and each situation is taken on its own merits.
All calls are assessed against the National Call Handling Standards (NCHS). When a 999 call is received it is graded and passed to a dispatcher who assesses the resources required and tasks police officers to the incident. Such incidents can range from a burglary in progress to a serious Road Traffic Collision (RTC) on a major route through the county to a lost child on a busy beach.
101 calls require a less immediate response and will not normally require immediate deployment of police resources, but are equally important to the member of the public making the call and may involve crimes which have already occurred, such as theft, concerns for welfare and reporting the unusual.