Improving the way you contact us

We receive thousands of digital contacts from residents and visitors every month and contact overall to Dorset Police has recently been reaching record levels.

It is important for us to utilise the best systems and processes to ensure emergency lines are kept open and non-emergency calls can be answered from those who are unable to contact us online.

We’ve been looking at ways to ensure we can meet the needs of our communities as quickly as possible as well as ensuring that members of the public are directed to the correct agency, such as the local authority, who may be best placed to deal with their request for service.

Following the launch of our new website in March, we have seen a huge increase in the quality of information captured on digital reports completed via our website, ensuring we’re able to record crimes effectively and task officers and staff appropriately.

Why are we making these changes?

We’re asking members of the public to use these web forms when contacting us digitally instead of sending an email to ensure we have all the relevant information we need and can respond as efficiently as possible – meaning we get you the advice, information and help you need as soon as possible. 

Our non-emergency email was withdrawn from 5 June 2023 and digital contact should be made via our website. Alternatively, you can still contact us for non-emergency enquiries by calling 101.

What to do in an emergency

If a crime or incident is in progress or someone is in immediate danger, call 999 now.

Emergency contacts for deaf, hard of hearing or speech impaired:

Use textphone on 18000

British Sign Language (BSL) users please use our video relay service

Or text 999 if you are registered with the emergency SMS service