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Response times to 101 non-emergency calls improved

Dorset Police has improved its response times to answering non-emergency calls on its 101 service.

A review of the 101 service was announced in August after concerns were raised by members of the public to Dorset’s Police and Crime Commissioner Martyn Underhill.

The Force had encountered difficulties answering non-emergency calls promptly due to delays in new recruits starting and the roll-out of new technology.

A review revealed that average response times to 101 calls were over a minute.

Now the Force is answering non-emergency calls by an average of 37 seconds.

Members of the public should call 101 to contact the police to report less urgent crime and disorder or to speak to local officers.

For example, call 101:

  • to give the police information about a crime in your area
  • to speak to the police about a general enquiry
  • if your car has been stolen
  • if your property has been damaged
  • if you suspect drug use or dealing in your local area
  • to report a minor traffic accident

Jane Jennings, Head of Contact Services, said: “We are pleased to announce response times to the non-emergency 101 service have improved in Dorset in recent months and this reinforces our commitment to improving contact with our communities.

“No matter where you are in England and Wales, if you need to contact the police for a non-urgent issue simply dial 101.

“The 101 number is easy to remember and I would like to remind members of the public that this is the number to call if they would like to get in touch with officers from their Safer Neighbourhood Teams.

“As ever, in an emergency where life is in danger or a crime is in progress you should always dial 999.”

The Force is also reminding members of the public to consider the following when making a non-emergency call to improve the chances of enquiries being dealt with efficiently.

  • Report a crime at the time – we are open 24/7 and here to help.
  • You can submit enquiries, leave a message for an officer, request a call back and access a number of other services through ‘Do it online’ by following this link >
  • Some people call the police in error – consider whether your enquiry is a police issue or is a matter for another organisation.
  • We receive lots of calls about crimes that are preventable – make sure you don’t leave valuables on display in your car and lock your doors and windows before leaving the house.

Calls to the 101 non-emergency number – from both landlines and mobile phones – cost 15 pence per call no matter what time of the day you call, or how long the call lasts.

If a member of the public has a speech or hearing impairment, they can textphone 18001 101.

More details on the 101 non-emergency number can be found on the Dorset Police website, visit http://www.dorset.police.uk/.

Issued: 5 December 2013

Non emergency number: 101