FAQs - Proposed changes to Station Desk Offices in Dorset

In the face of ongoing cuts to police budgets, Dorset Police and the Police and Crime Commissioner are reviewing counter service provision across the Force area.

Changes to the service have been proposed, which include the withdrawal of some station desk offices or reduced opening times at a number of locations. Dorset Police and the PCC continue to ensure that there is a policing footprint in every town in Dorset.

Members of the public are being urged to share their views and an open letter sent to stakeholders can be viewed here.

Further information about the proposals and the ongoing process can be found below:

Frequently Asked Questions

In the face of ongoing cuts to the police budget, Dorset Police has been examining all areas of the Force to identify and deliver the savings required, while continuing to put the public first. As part of this process, the Force has been reviewing counter service provision in all areas of the county.

The review has identified that station desk enquiry offices are an under-utilised resource. Various enquiry offices in Dorset receive just a few visits per day and surveys show that the majority of Dorset’s residents prefer to make contact with Dorset Police via telephone or the Force website.

Changes to the service have been recommended, which include the withdrawal of some station desk offices and reduced opening times at other locations.

Difficult decisions have to be made, but it is important to stress that the withdrawal of a station desk office does not mean the closure of the police station itself. Dorset Police and the PCC continue to ensure that there is a policing footprint in every town in Dorset.

No final decisions have been made and we are committed to capturing the views of all people affected by these proposed changes.

Dorset Police has already made significant reductions in its infrastructure and support services – including savings in buildings and vehicles – and we will continue to examine every opportunity to minimise these costs.

The savings we have made to date have been achieved through a process of review and reshaping to ensure that staff are best placed to deal with the greatest demands and that we make best use of our reducing resources to deliver a service that reflects the needs of our communities.

An organisational change programme called ‘One Team’ continues to run to identify and deliver the savings required, while continuing to put the public first.

Engagement dates and venues will be published on this website in due course. Alternatively, affected groups and individuals can contact the review team on consultation@dorset.pnn.police.uk.  

Recent surveys show that the majority of Dorset’s residents prefer to make contact with Dorset Police via telephone or the Force website.

75% of people prefer to call Dorset Police on the non-emergency number 101 and we are working hard to make this service as efficient as possible. Further enhancements are also planned for the Dorset Police website in the coming months.

Of course, in the event of an emergency dial 999.

As part of this consultation process, a question was posed as to whether we could ‘cut back on the number of high powered expensive cars in use by Police. Use more affordable manufacturers high performance models, such as Ford, Skoda, Hyundai, Kia. These manufacturers supply endless Police forces in other countries that use their budget resources more intelligently.’

The following response has been provided by the Head of Transport, Mr Paul Chick MBE - please follow this link to read the response

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