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Contact Management

Contact Management is at the very heart of the communication that takes place between Dorset Police and you, the public.

Our aim is to provide excellent contact management, at the very first point of contact you have with us.

Consisting of the Force Control Room, a switchboard and the Police Enquiry Centre (PEC), our staff answer around 1,500 calls from the public every day.

The Force Control Room answers most of the 260, 999, calls received every day. The Police Enquiry Centre deals with all non emergency calls that are received from callers who dial the 101 telephone number and some 999’s if the Control Room is busy.

The staff in Contact Management include police officers and police support staff. Every member of personnel is highly trained and skilled to deal with the wide range of calls that come in and to assist you in the best possible way.

We are constantly striving to improve the service we can offer to you and have had made some excellent improvements over the last year.

We now answer your calls faster than ever before – over 90% of 999 calls are picked up within 10 seconds. This means we are able to listen to, and assist, you extremely quickly.

Each year we receive thousands of nuisance calls in the Force Control Room. This wastes police time and resources and most significantly puts others – in real emergency situations – in danger.

We therefore urge people to only dial 999 in an emergency situation, when life is in danger, there is a risk of injury, or a crime is in progress.

For any non-emergency or general enquiries please call the Police Enquiry Centre on 101.

Alternatively, a good resource for any frequently asked questions you may have is http://www.askthe.police.uk/