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ICT

2020 Disclosures

I would like to know the following under the Freedom of Information Act (FOI) please.

Total number spam/malicious emails blocked by your organisation over the last 2 calendar years (2019 and 2018) broken down by year.

Please could you also provide a category for the malicious emails e.g. 2,300 phishing emails, 5,000 spam/junk emails, 3,400 anti-virus blocks.

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  • Does your organisation use physical fax machines?
  • If yes, how many fax machines does your organisation have?
  • Does your organisation have an on-premise fax infrastructure (no physical fax machines, but a fax server hosted by your organisation)?
  • How many faxes does your organisation receive each year?
  • How many faxes does your organisation send each year?
  • How much does faxing cost your organisation each year?

 

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Telephony

Q1 .Can you please provide the contract start and renewal date for the forces current corporate telephony system(s) within the contract(s)? –

Q1.a - If a separate telephony system is used to receive non-emergency and/or 999 calls within the forces control rooms, can you also please provide contract start and renewal dates for this system also?

Q1.b Can you please indicate what options there are for extending the existing contracts beyond the renewal dates?

 Q1.c Can you please provide annual support prices paid for each telephony system contract?

Q1.d Can you please provide the suppliers name(s) of each telephony system contract?

Can you please indicate what options there are for extending the existing contracts beyond the renewal dates?

Command and Control

Q2 Can you please provide the contract start and renewal date for the forces current command and control system used for incident management and Police resource deployment?

Q2.a Can you please indicate what options there are for extending the existing command and control contract beyond the renewal date?

Q2.b Can you please provide annual support prices paid for the command and control system contract?

Q2.c Can you please provide the suppliers name for the current command and control system contract?

Integrated Communications and Control System (ICCS)

Q3 Can you please provide the contract start and renewal date for the forces ICCS?

Q3.a Can you please indicate what options there are for extending the existing ICCS contract beyond the renewal date?

Q3.b Can you please provide annual support prices paid for the ICCS contract?

Q3.c Can you please provide the suppliers name for the current ICCS contract?

Q3.d Has the force already contracted with existing ICCS supplier to provide ESN related services and if so, please provide contract start and renewal date for these services?

Records Management System (RMS)

Q4 Can you please provide the contract start and renewal date for the forces RMS?

Q4.a Can you please indicate what options there are for extending the existing RMS contract beyond the renewal date?

Q4.b Can you please provide annual support prices paid for the RMS contract?

Q4.c Can you please provide the suppliers name for the current RMS contract?

Contact Management System (CRM system)

Q5 Can you please provide the contract start and renewal date for the forces Contact Management System used to record contact from members of the public with the forces control rooms?

Q5.a Can you please indicate what options there are for extending the existing Contact Management contract beyond the renewal date?

Q5.b Can you please provide annual support prices paid for the Contact Management System contract?

Q5.c Can you please provide the suppliers name for the current Contact Management System contract?

Geographic Information system (GIS)

Q6 Can you please provide the contract start and renewal date for the forces GIS System used within the forces control rooms for incident/contact management?

Q6.a Can you please indicate what options there are for extending the existing GIS System contract beyond the renewal date?

Q6.b Can you please provide annual support prices paid for the GIS contract?

Q6.c Can you please provide the suppliers name for the current GIS contract?

Gazetteer System

Q7 Can you please provide the contract start and renewal date for the forces Gazetteer System used within the forces control rooms for address verification of incidents and contacts?

Q7.a Can you please indicate what options there are for extending the existing Gazetteer System contract beyond the renewal date?

Q7.b Can you please provide annual support prices paid for the Gazetteer System contract?

Force Control Rooms

Q8 For each of the Force’s Control Rooms, please provide the following information:

Q8.a. Address (including postcode)

Q8.b. Whether the control room is:

  1. always operationally manned (i.e. 24/7)
  2. only operationally manned during major incidents (i.e. Gold Command)
  3. only operationally manned when a live control room is evacuated (i.e. Fallback)

Q8.C. Whether the control room is used to routinely:

  1. answer non-emergency calls (i.e. general enquiry call centre)
  2. answer emergency calls (i.e. 999 call takers)
  3. dispatch officers and manage the responses to incidents (i.e. dispatcher.

Q8.d. Can you please provide a breakdown of the number client workstations used within each control room for:

  1. answer non-emergency calls (i.e. general enquiry call centre)
  2. answer emergency calls (i.e. 999 call takers)
  3. dispatch officers and manage the responses to incidents (i.e. dispatcher.

Q8.e. Can you please provide the number of command and control clients that are browser based (if applicable)?

Q8.f. Can you please provide the number of command and control mobile data clients that are in use, either via a browser based application and/or APP installed on mobile device?

 

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Total number of spam/malicious emails blocked by your organisation over the last 8 months January 2020 - August 2020.

Please break the data down per month.

Please could you also provide a category for the malicious emails e.g. 2,300 phishing emails, 5,000 spam/junk emails, 3,400 anti-virus blocks, 2,000 malware.

 

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What database management systems do you currently use?

What business applications and functions are being supported by each database management system?

Is each database management system supported by an in house team or an external company?

Do you use Ingres / Actian X? If so, what business function is supported by it?

 

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  • How many cloud data breaches have occurred within your organisation in 2019 and 2020?
  • How many cyberattacks have occurred within your organisation in 2019 and 2020?
  • How many ransomware attacks have occurred within your organisation in 2019 and 2020?
  • How many data loss incidents have occurred as a result of lost or stolen devices storing your organisation’s data (such as USB flash drives, Hard Drives, Solid State Drives, mobile phones or laptops) within your organisation in 2019 and 2020?

 

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What is the name and software version of your current ICCS system?

What is the contract end date of the existing ICCS system?

Are there any plans to replace it, if so when?

Has the ICCS system been upgraded in readiness for ESN?

What plans (if any) are in place to collaborate with partner Forces/Agencies in terms of sharing the technology, or actual control rooms?

What is the name of your Computer Aided Dispatch (CAD), software version, and contract end date?

What back office systems is the CAD integrated into? 

Are there any plans to replace your CAD system and if so when?

 

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Please can you confirm the person responsible for IT/Information Security.  Different organisations have different job titles for this responsibility, I’ve listed below the possible job titles:

Manager or Head for IT 

Cyber 

Information Security 

IT Security

Information Governance

CIO (Chief Information Officer)

CISO (Chief Information Security Officer) 

Please can you provide name, job title, email, direct phone number/mobile number.

 

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Can you please provide details of the press teams communications platform used for creating press release; the vendor name, the contract expiry date and value of the contract

 

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2021 Disclosures