Ticket Enquiries

Before you pick up the telephone and call us, your query could be quickly answered by clicking on the following links:

If the links above have not answered your question and you still need to speak to someone, you can telephone us on one of the numbers below.

On your ticket you will find a reference number. It is important to look at this number as it will help us deal with you enquiry quickly.


If you have been issued with a Conditional Offer of a Fixed Penalty and have an enquiry about your Driving Licence or your payment, please contact:

The Fixed Penalty Office
PO Box 5992
Southend on Sea

Tel: 01702 283860

Telephone lines are open between 10am and 3pm Monday to Friday

Or email es-fixedpenalty@hmcts.gsi.gov.uk 

The Central Ticket Office is unable to provide answers to queries of this nature.


If you were issued a ticket by a Police Officer or have received a Notice of Intended Prosecution, please contact the Dorset Police Central Ticket Office on:

01305 227549

Lines are open 10am – 3pm Monday to Friday. An answering machine operates outside these times and at times when all phone lines are busy.

Please note you will be required to quote your ticket number.

We will not be able to discuss any offence with you that is not in your name, unless prior permission has been given to speak with you.

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