Response times
Freedom of Information Act request number: 2022-108
Version date: 10/03/2022
The Performance & Analysis Department have provided the following information:
1/ Please provide the average annual police response time to attend 999 calls categorised as (i) grade 1 emergency, (ii) grade 2, (iii) grade 3, and (iv) all grades, for each year from 2011 up until and including 2021. Please also provide both the total annual number of calls and time taken to attend for each part of the question.
Grades 1 to 3 typically refer to an emergency response, a prompt response and a routine response. Please provide a description of the different grades (including expected response times to attend) used by the force if these differ. An example for GMP is included here:
https://www.bbc.co.uk/news/uk-england-manchester-47582743
2/ Please provide the total number of occasions that police did not attend i) grade 1, ii) grade 2 or iii) grade 3 emergencies last year (2021).
Incident Volumes
Please note the Command & Control system was changed on the 20th October 2020. This means the force has moved from 3 grades to 5 grades.
Therefore apart from Grade 1 the volumes are not comparable across the years. There was also a change in process in 2017 due to the limitations of the 3 grade system therefore 2017 to 2020 Grades 2 and 3 are not comparable with 2015 and 2016
2015 to 20th Oct 2020 Grades were Flash (Grade 1 - Immediate), High (Grade 2-Priority) and Low (Grade 3)
20 Oct 2020 onwards – Grade 1 – Immediate, Grade 2 – Priority and Grade 3 – Routine, Tasking, Desktop Investigation (includes schedules appointments) and Resolved Without Deployment
Grade 1 Response Times
Grade 2 Response Times
Not available Prior to 2021.
2021 = 10.5 hrs (New grading and deployment policy implemented in Jan 2022. Latest average time under 2 hours).
Expected Response Times for Grade 1 = 20 mins
Grade 2 and Grade 3 no target.
New grading and deployment policy implemented in Jan 2022
Grade 1 and Grade 2 non-attendance = 0%
Grade 3 Non-attendance not available.