999 calls

Freedom of Information Act request number: 2022-184

Version date: 10/03/2022

The Performance Analysis Department have provided the following information:

For calendar years 2019 up to and including 2021, please provide the average police response times for 999 calls categorised as i) I grade ii) S grade and iii) E grade and broken down by local authority. 

Grade 1 

Averages for the table below are in minutes. 

Year	BCP	Dorset
2019	14.0	15.1
2020	16.3	15.9
2021	15.7	20.3

Grade 2 

Please note data is only available for 2021 due to limitations in the Command and Control System, which was changed in 2021.

Data for 2021 is as follows and is in hours:

BCP: 12.5

Dorset: 9.3