999 calls

Freedom of Information Act request number: 2022-162

Version date: 07/03/2022

The Performance & Analysis Department have provided the following information:

Please provide annual data for each of the last seven calendar years: 2015, 2016, 2017, 2018, 2019, 2020 and 2021. 

Your a) average, b) longest and c) target response times for 999 calls categorised as each of the following:

1. Grade/tier 1 ‘emergency’ calls (or equivalent)

Response Times to Immediate Service Incidents

Target Response Time = 20 mins

Longest Response – Not monitored

Average Response Time – Table below 

Year	Response Times (mins)
2015	10.8
2016	12.0
2017	14.6
2018	13.2
2019	14.5
2020	16.1
2021	17.5

 

2. Grade/tier 2 ‘priority’ calls (or equivalent)

Priority Calls

Not previously monitored. Monitoring commenced in 2022

3. All 999 calls 

Not monitored. 999 Calls that result in the creation of low priority incidents are dealt with by a number of different routes including scheduled appointments etc.

Note in terms of response times to attending an incident the focus is on the priority of the incident rather than the source of call.