Emergency call grading and incidents

Freedom of Information (FOI) Act request ref: 01/FIN/26/004792/T

Version Date: 08/07/2026

The Dorset Call Management & Communications Department and the Performance Analysis Department have provided the following information:

For years 2024/25 and 2025/26 please provide the following:

1) List the structure of priority grading and target response times assigned to 999 calls

Please note that the following examples are for illustration only. All grading decisions should be based upon THRIVE-SP (Threat, Harm, Risk, Investigation, Vulnerability, Engagement, Crime Scene Preservation and Crime Prevention) or the relevant risk assessment.

• GRADE 1: Incidents reported to Police as taking place now and there is, or likely to be a risk of:
• GRADE 2: A THRIVE-SP risk assessment has been undertaken. Through that assessment the risk is such that there is a pressing need for officer deployment within 60 minutes of the report being taken but an immediate response is not required.
• GRADE 3: Incidents that have been THRIVE-SP risk assessed and does not meet the criteria for a Grade 1 or 2 deployment. Deployment through the Force Control Centre is necessary within 48 hours. Grade 3 criteria will remain within the open STORM summaries until resolved.
• GRADE 4: Incidents that have been THRIVE-SP risk assessed and are suitable for NICHE tasking to a specific unit/officer in case for resolution, including, but not exclusively:
• GRADE 5 – INVESTIGATION & RESOLUTION CENTRE. Incidents that have been THRIVE-SP risk assessed, and have a solvability template completed (volume crime only), that may contain low threat, harm, risk or vulnerability that are suitable for an investigation without deployment through the Force Command Centre.
• GRADE 6 – RESOLUTION WITHOUT DEPLOYMENT. Incidents that have been THRIVE-SP risk assessed and no requirement for Police attendance has been established. The incident should not contain any THRIVE concerns and can be resolved by contact staff via phone, the involvement of another more appropriate agency or service or through some other method.
• GRADE 1 – 20 MINUTES
• GRADE 2 – 60 MINUTES
• GRADE 3 – 48 HOURS

2) List the total number of incidents allocated to each priority grade.

The following data has been extracted from the incident database, Storm:

3) For each priority grade, list the total number of initial 999 calls which resulted in the allocation of a Non-Crime Hate Incident after investigation

For questions 3 and 4, data has been extracted from STORM for incidents that have the “Received via” recorded as “999”. Data was also extracted for all hate crimes and non-crime hate incidents from Niche and cross referenced the datasets using the Niche Occurrence number to see if any incidents led to the creation of a hate related occurrence.

4) For each priority grade, list the total number of initial 999 calls which resulted in the recording of a hate crime after investigation.

5) For all Non-Crime Hate Incidents recorded, please provide a breakdown of the reporting method used to initiate the report (e.g., 999 call, 101 call, online report, or officer-initiated).

The following data is based on the ‘Occurrence Call Source’ field: