GDPR form responses

The below lists the Force Command Centre (FCC) responses to 'What happens next' when you complete an online form on this website. This information has been provided as part of our response to the General Data Protection Regulation (GDPR).

Please visit our Legal and Privacy page for an overview of how we handle data and the Information Commissioner's officer for more information on GDPR.

Forms processed by the call centre

What we do with the information we collect from the form you have completed

Question: What are the reason for collecting this information?

Answer: The online reporting form/email works in the same way as a caller reporting a crime or incident over the telephone via our 101 non-emergency service.  Therefore we ask for the same information that we would take over the telephone in order to correctly deal with the matter and create incident logs or occurrences as appropriate and in line with current policies and procedures. 

Question: Where is the information stored once it has been emailed?

Answer:

  • Emails/online contact forms are stored within an archive folder within the enquiries mailbox.
  • Incident logs are stored within Forcewide.
  • Occurrences are stored within NICHE.

Question: Who has access to this information?

Answer: Emails can be accessed by email trained staff within the FCC together with FCC supervisors, managers and Force Incident Commanders.

Question: How long is the information held for?

Answer: Emails are stored for 6 years.

Question: If a person wants to have the emailed information deleted, or removed from any Force database, or devices it has been saved to, which email address do they send this request to and how long will the process take?

Answer: The request would be made by contacting our Police Information Review Team by post or email.

Address: Record Deletion Requests, Police Information Review Team, Records Management Unit, Corporate Development, Dorset Police Headquarters, Winfrith, DT2 8DZ.

EmailRecordDeletionRequests@dorset.pnn.police.uk

 

Forms forwarded onto another department by the call centre

What we do with the information we collect from the form

Question: What are the reason for collecting this information?

Answer: The FCC forward these forms to the relevant department.

Question: Where is the information stored once it has been emailed?

Answer: Emails/online contact forms are stored within an archive folder within the enquiries mailbox.

Question: Who has access to this information?

Answer: Emails can be accessed by email trained staff within the FCC together with FCC supervisors, managers and Force Incident Commanders.

Question: How long is the information held for?

Answer: Emails are stored for 6 years.

Question: If a person wants to have the emailed information deleted, or removed from any Force database or devices it has been saved to, which email address do they send this request to and how long will the process take?

Answer: The request would be made by contacting our Police Information Review Team by post or email. 

Address: Record Deletion Requests, Police Information Review Team, Records Management Unit, Corporate Development, Dorset Police Headquarters, Winfrith, DT2 8DZ.

EmailRecordDeletionRequests@dorset.pnn.police.uk

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