Increase people's satisfaction with policing in Dorset
This priority runs through all of the
others and recognises the importance of increasing the public’s
satisfaction in the delivery of policing in Dorset. If you are
pleased with the service provided by the police and other agencies
then the PCC believes you will be
more likely to report issues and provide vital information that is
crucial to keeping Dorset safe.
What we will do
- We will further develop the Victim
First programme so that the Criminal Justice journey is a much
- We will establish a Victims
- We will ensure that everyone who
seeks assistance is listened to, their needs understood and
expectations met where possible.
- We will improve consultation and
engagement with all communities to identify and deal with issues
- We will publicise what is being done
for the benefit of communities.
- Officers and staff will be
professional in attitude, the actions they take and their
- We will increase the visibility of
officers by providing them with technology that will mean more time
spent in the community.
- We will aim to get it right first
time. If we don’t, we will apologise, learn lessons and make
changes where appropriate.
What results are we seeking
- The public will express improved
satisfaction with the policing services they receive, especially if
they are a victim of crime or anti-social behaviour.
- In particular we will improve how
satisfied people feel with how they have been kept informed of
- We will answer at least 95% of
emergency calls within 10 seconds and at least 75% of non-emergency
calls within 30 seconds.
- We will seek to reduce recorded
complaints and the number of appeals upheld by the Independent
Police Complaints Commission (IPCC).