Contact Management is at the very
heart of the communication that takes place between Dorset Police
and you, the public.
Our aim is to provide excellent
contact management, at the very first point of contact you have
Consisting of the Force Control
Room, a switchboard and the Police Enquiry Centre (PEC), our staff answer around
1,500 calls from the public every day.
The Force Control Room answers most of the 260, 999, calls
received every day. The Police Enquiry Centre deals with all non
emergency calls that are received from callers who dial the 101
telephone number and some 999’s if the Control Room is busy.
The staff in Contact Management
include police officers and police support staff. Every member of
personnel is highly trained and skilled to deal with the wide range
of calls that come in and to assist you in the best possible
We are constantly striving to
improve the service we can offer to you and have had made some
excellent improvements over the last year.
We now answer your calls faster
than ever before – over 90% of 999 calls are picked up within 10
seconds. This means we are able to listen to, and assist, you
Each year we receive thousands of
nuisance calls in the Force Control Room. This wastes police time
and resources and most significantly puts others – in real
emergency situations – in danger.
We therefore urge people to
only dial 999 in an emergency situation, when life is in danger,
there is a risk of injury, or a crime is in progress.
For any non-emergency or general
enquiries please call the Police Enquiry Centre on 101.
Alternatively, a good resource for any frequently asked
questions you may have is http://www.askthe.police.uk/