4.27 AM Wednesday 01 June 2016

101 - The non-emergency number

The non-emergency police telephone number is 101


101 - the new non-emergency number. In an emergency always call 999The 101 non-emergency number is available across all of the police forces in England and Wales. Dorset Police, together with its neighbouring forces in the south west region, started using the 101 non-emergency number in September 2011.

You should call 101 to contact the police to report less urgent crime and disorder or to speak to your local officers. 

For example, call 101:

  • to give the police information about crime in your area
  • to speak to the police about a police related enquiry
  • if your car has been stolen
  • if your property has been damaged
  • if you suspect drug use or dealing in your local area
  • to report a minor traffic accident


Calls to the 101 non-emergency number – from both landlines and mobiles – cost 15 pence per call no matter what time of day you call, or how long you are on the phone. However, if you choose to end the call and redial, you will be placed back at the start of the queue and charged again.

If you have a speech or hearing impairment, you can textphone 18001 101.

To help reduce 101 waiting times, Dorset Police has issued the following advice.

Peak times are between 9am and 1pm, and 4pm and 7pm, on weekdays. Calling outside these hours for general enquiries will reduce your waiting time and make best use of call handlers we have available at all hours of the day.

The Force Command Centre is open 24 hours a day, seven days a week. To report a non-emergency incident, please call us as soon as possible, particularly if it happens at the weekend, rather than wait to call on a weekday.

Use ‘Do It Online’ from the front page of http://www.dorset.police.uk/ to access a range of services including making a general enquiry, leaving a message for an officer or requesting a telephone call-back. 

For more information about the 101 non-emergency number, please follow this link >

You can also continue to contact us on 01202 22 22 22 and if you are calling from outside Dorset, please use this number.

In an emergency – when a crime is in progress or life is at risk – you should always dial 999.


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