The Dorset Police Pledge
Dorset Police aims to make Dorset
safer and to make Dorset feel safer. We will support law abiding
citizens and pursue criminals relentlessly to keep you and your
neighbourhoods safe from harm.
1. We will always act with Integrity. We will be
Professional and treat you with Fairness and Respect ensuring you
have fair access to our services at a time that is reasonable and
suitable for you. We will listen to you, strive to understand your
needs and expectations and we will keep you informed. We will work
with you, your community and our partner agencies to protect
you and keep you safe.
2. We will provide you with
information about the members of your Safer Neighbourhood Team,
where they are based, how to contact them and how to work with
them.
3. We will ensure your Safer
Neighbourhood Team and other police patrols are visible and in your
area at times when they will be most effective and when you tell us
you most need them. We will ensure your team are not taken away
from neighbourhood business more than is absolutely necessary. They
will spend at least 80% of their time visibly working in your
neighbourhood, tackling your priorities. We will minimise staff
turnover.
4. We will respond to every
message directed to your Safer Neighbourhood Team within 24 hours
and, where necessary, provide a more detailed response as soon as
we can.
5. We will aim to
answer 999 calls within 10 seconds, deploying to emergencies
immediately and giving an estimated time of arrival, getting to you
as safely and as quickly as possible. In urban areas, we will aim
to get to you within 15 minutes and in rural areas within 20
minutes.
6. We will answer all
non-emergency calls promptly. If attendance is needed, we will send
a patrol giving you an estimated time of arrival, and:
- If you are vulnerable or upset aim to be with
you within 60 minutes.
- If you are calling about an issue that we
have agreed with your community will be a neighbourhood priority
(as listed on the Safer Neighbourhood website, at police stations
and in other public places) and attendance is required, we will aim
to be with you within 60 minutes. Alternatively, if appropriate, we
will make an appointment to see you at a time that fits in with
your life and within 48 hours.
- If agreed that attendance is not necessary we
will give you advice, answer your questions and / or put you in
touch with someone who can help.
7. We will arrange
regular public meetings to agree your priorities, at least once a
month, giving you a chance to meet your local team with other
members of your community. These will include opportunities such as
surgeries, street briefings and mobile police station visits which
will be arranged to meet local needs and requirements. Your local
arrangements can be found via the Safer Neighbourhood website, at
police stations and in other public places.
8. We will provide monthly updates on
progress, and on local crime and policing issues. This will include
the provision of crime maps, information on
specific crimes and what happened to those brought to justice,
details of what action we and our partners are taking to make your
neighbourhood safer, and information on how Dorset Police is
performing.
9. If you have been a
victim of crime we will agree with you how often you would like to
be kept informed of progress in your case and for how long. You
have the right to be kept informed at least every month if you wish
and for as long as is reasonable.
10. We will acknowledge
any dissatisfaction with the service you have received within 24
hours of reporting it to us. To help us fully resolve the matter,
we will discuss with you how it will be handled, give you an
opportunity to talk in person to someone about your concerns and
agree with you what will be done about them and how quickly.
We want to do our best for you but if we fail
to meet any of the 10 points of our Pledge we will always explain
why it has not been possible on that occasion to deliver the high
standards to which we aspire and you deserve.